Orders placed Monday through Friday typically ship the same day or the following business. Orders placed on Saturday and Sunday will ship out the following Monday. Vapers Hero LLC does not ship any packages during any major US holidays. Any orders placed during holidays will be processed the very next business day. Although we will always strive to process and ship orders very fast, there are times that order volume, weather, and other unpredictable circumstances may prevent us from shipping your package on the exact day expected. For larger orders, please expect an extended turn around time depending on the size of your order.
Order confirmations will be emailed to the address you provide during your order. If you have not received a confirmation by email within 5 minutes of placing your order through VapersHero.com, please check your junk/spam folder just in case your email provider sent it there. If you still have issues or need some help, please feel free to email firstname.lastname@example.org or call us at (727) 469-3058 Monday through Saturday from 9:00AM to 6:00PM EST.
We ship through USPS First Class or USPS Priority Mail. Tracking information is sent out automatically via email as soon as your order ships. If you do not see your order confirmation email or tracking email please check your promotions folder or spam folder just in case.
We currently do not accept international orders through our website, but if you are outside of the US, please contact us to arrange an order and delivery. You can contact us by email at email@example.com or call us at (727) 469-3058 Monday through Saturday from 9:00AM to 6:00PM EST.